Here’s the updated Cancellation & Refund Policy with the booking payment changed from 10% advance payment to 100% payment required at the time of booking.
Effective Date: July 19, 2026
At Eternal.in, we understand that travel plans may change. The following Cancellation & Refund Policy applies to all tour packages booked through our travel team.
1. Cancellation Requests
- All cancellation requests must be made directly to our travel team through Phone, WhatsApp, Email, or any official communication channel.
- Cancellation requests are considered effective only after written confirmation is provided by Eternal.in.
2. Booking Confirmation & Payment
- All tour bookings require 100% payment of the total tour package cost at the time of booking confirmation.
- A booking is confirmed only after full payment has been received by Eternal.in.
- Refunds, if applicable, will be processed according to the cancellation policy below.
3. Refund Policy
Refunds are calculated based on the time between the cancellation request and the scheduled tour departure date.
A. Cancellation Within 24 Hours of Booking
If a customer cancels within 24 hours of confirming the booking, a 100% refund of the amount paid will be processed, provided that:
- The tour departure is more than 5 days away, and
- No non-refundable hotel, transport, or third-party reservations have already been made on behalf of the customer.
B. Cancellation After 24 Hours of Booking
If the booking is cancelled after the initial 24-hour period, the following refund schedule applies:
| Time Before Tour Departure | Refund |
| More than 5 days before departure | 90% Refund |
| 4–5 days before departure | 50% Refund |
| 3 days before departure | 30% Refund |
| Within 72 hours, No Show, or after the tour has commenced | No Refund |
4. Advance Bookings
For customers who book their tour several weeks or months in advance, the same cancellation policy applies.
Examples:
- Booking cancelled within 24 hours of confirmation (and departure is more than 5 days away): 100% refund.
- Cancellation made 8, 15, 30, or 60 days before departure: 90% refund.
- Cancellation made 4–5 days before departure: 50% refund.
- Cancellation made 3 days before departure: 30% refund.
- Cancellation made within 72 hours of departure: No refund.
5. Non-Refundable Expenses
If Eternal.in has already paid non-refundable charges to hotels, transport providers, guides, or other third-party vendors, such charges may be deducted from the refund amount where applicable.
6. No-Show Policy
No refund will be provided if a customer:
- Does not report at the scheduled pickup point.
- Misses the tour without prior notice.
- Leaves the tour after it has commenced.
- Fails to join the tour on the scheduled departure date.
7. Refund Processing
Approved refunds will be processed to the original payment method wherever possible.
Refunds are generally processed within 7–14 business days, subject to banking and payment processing timelines.
8. Tour Rescheduling
Customers may request to:
- Change travel dates.
- Postpone the tour.
- Modify the itinerary.
- Transfer the booking to another eligible traveller.
All such requests are subject to availability and may involve additional charges.
9. Force Majeure
If a tour is cancelled or interrupted due to circumstances beyond the reasonable control of Eternal.in—including natural disasters, severe weather, government restrictions, pandemics, political unrest, road closures, or other unforeseen events—refunds or rescheduling will be handled on a case-by-case basis after considering recoveries from hotels, transport providers, and other third-party vendors.
10. Acceptance of Policy
By making 100% payment and confirming a booking with Eternal.in, the customer acknowledges that they have read, understood, and agreed to this Cancellation & Refund Policy.