Welcome to Eternal.in. By accessing or using this website, you agree to be bound by the following Terms & Conditions. Please read them carefully before using our website or booking any tour package.
1. About Eternal.in
Eternal.in is an informational website that showcases pilgrimage and tour itineraries, destinations, and travel packages. The website is intended to help visitors understand the available tour options.
Important:
- The website does not provide online booking or online payment facilities.
- All bookings are handled manually by our travel team.
- Customers can contact us through:
- Website Contact Form
- WhatsApp/Live Chat
- Phone Call
- Email (if provided)
2. Tour Information
The itineraries, destinations, sightseeing details, package durations, and inclusions displayed on the website are provided for general information only.
Actual tour schedules may vary depending on:
- Weather conditions
- Traffic conditions
- Temple timings
- Government regulations
- Local events
- Road conditions
- Operational requirements
Eternal.in reserves the right to modify the itinerary whenever necessary to ensure the safety, comfort, or smooth operation of the tour.
3. Booking Process
Tour packages cannot be booked directly through the website.
To confirm a booking:
- Contact our travel representative through chat, phone, or enquiry form.
- Receive package confirmation, pricing, availability, and inclusions.
- Confirm your booking by making the required advance payment.
- Receive your booking confirmation from our team.
A booking is considered confirmed only after:
- Availability has been confirmed by our team, and
- The required advance payment has been received.
4. Advance Payment Policy
To confirm any tour package:
- A minimum advance payment of 10% of the total tour package cost is mandatory.
- The remaining balance must be paid before the commencement of the tour or upon arrival at the tour starting location, as communicated by our travel team.
- Failure to pay the balance may result in cancellation of the booking without liability on the part of Eternal.in.
5. Pricing
Package prices shared by our representatives are subject to:
- Hotel availability
- Seasonal demand
- Fuel price changes
- Government taxes
- Transportation costs
- Special festival or holiday pricing
Prices may change until the booking is officially confirmed.
6. Inclusions & Exclusions
Each tour package includes only the services specifically confirmed during the booking process.
Unless expressly stated, the package price does not include:
- Personal expenses
- Shopping
- Laundry
- Room service
- Additional meals
- Camera fees
- Monument entry tickets
- VIP Darshan tickets
- Boating charges
- Cruise tickets
- Pony, palki, porter charges
- Medical expenses
- Travel insurance
- Any expense not specifically mentioned in the confirmed package.
7. Hotel & Transportation
Hotels, vehicles, and other travel services are provided subject to availability.
If a booked hotel becomes unavailable due to unavoidable circumstances, Eternal.in reserves the right to provide a similar category hotel without prior notice.
Vehicle types may vary depending on:
- Group size
- Road conditions
- Availability
- Operational requirements
8. Pilgrimage & Temple Visits
Temple visits and darshan are subject to:
- Temple administration rules
- Crowd conditions
- Government restrictions
- Festival schedules
- Weather conditions
Eternal.in cannot guarantee:
- Immediate darshan
- VIP entry
- Specific waiting times
- Access during unforeseen temple closures.
9. Customer Responsibilities
Customers are responsible for:
- Providing accurate personal information.
- Carrying valid government-issued photo identification.
- Arriving at the pickup location on time.
- Following instructions provided by tour guides and representatives.
- Respecting local customs, religious practices, and temple regulations.
- Maintaining appropriate behaviour throughout the journey.
10. Cancellation & Refund Policy
Cancellation requests must be made directly to our travel team through phone, WhatsApp, or email.
Refunds, if applicable, will depend upon:
- Cancellation timing
- Hotel policies
- Transportation booking policies
- Third-party supplier charges
- Administrative costs already incurred
Any non-refundable reservations made on behalf of the customer may be deducted from the refund amount.
11. Changes Requested by Customer
Requests to modify:
- Travel dates
- Number of travellers
- Hotels
- Vehicle type
- Itinerary
will be accommodated wherever possible but are subject to availability and additional charges.
12. Force Majeure
Eternal.in shall not be held responsible for delays, changes, cancellations, or losses caused by circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Floods
- Landslides
- Heavy rainfall
- Political unrest
- Government restrictions
- Curfews
- Pandemics
- Epidemics
- Road closures
- Transportation strikes
- Flight or train delays
- Temple closures
- Other unforeseen events
13. Health & Safety
Travellers are responsible for ensuring they are medically fit to undertake the tour.
Customers should inform our representatives in advance about:
- Medical conditions
- Mobility issues
- Special dietary requirements
- Senior citizen assistance
- Any special needs
14. Limitation of Liability
Eternal.in acts as a tour organiser and coordinator.
We shall not be liable for:
- Personal injury
- Loss of baggage
- Theft
- Delays caused by third parties
- Flight or train cancellations
- Hotel service deficiencies
- Accidents beyond our control
- Any indirect or consequential losses.
Our liability, if any, shall be limited to the amount paid directly to Eternal.in for the affected booking.
15. Website Content
All content, including:
- Text
- Images
- Tour descriptions
- Logos
- Branding
- Graphics
- Website design
is the property of Eternal.in unless otherwise stated and may not be copied, reproduced, or distributed without written permission.
16. Privacy
Information submitted through enquiry forms or chat is used solely for:
- Responding to enquiries
- Providing quotations
- Tour bookings
- Customer support
We do not sell or rent customer information to third parties except where required for booking-related services or by law.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction over the place where Eternal.in operates.
18. Contact
For bookings, enquiries, package customization, or customer support, please contact us using the Contact Form, WhatsApp/Chat, or the phone numbers provided on the website.
Important Booking Notice
- Eternal.in is an informational website and does not provide online booking or online payment.
- All bookings are processed manually after direct communication with our travel team.
- A 10% advance payment is required to confirm any booking.
- The remaining tour amount must be paid before the tour begins or upon arrival at the tour starting location, as communicated during booking confirmation.
- By confirming a booking, the customer acknowledges that they have read and agreed to these Terms & Conditions.