1. Introduction
At Eternal Tour we aim to provide a seamless booking experience for your spiritual tourism journeys. This Refund and Cancellation Policy outlines the procedures for cancellations, refunds, and any applicable fees.
2. Cancellations
- Booking Cancellations:
- If you need to cancel your booking, please notify us as soon as possible.
- Cancellations made 30 days or more before the scheduled date will receive a full refund.
- Cancellations made 15 to 29 days before the scheduled date will incur a 50% cancellation fee.
- Cancellations made 14 days or less before the scheduled date are non-refundable.
- Change of Dates:
- If you wish to change the date of your booking, please contact us at least 14 days in advance. Changes are subject to availability and may incur a fee.
3. Refunds
- Eligibility for Refunds:
- Refund requests must be submitted via email to [Your Email Address] and include your booking details and the reason for the refund.
- Processing Time:
- Approved refunds will be processed within 7-10 business days. The refund will be issued using the original payment method.
4. Special Circumstances
- In the event of unforeseen circumstances (e.g., natural disasters, travel restrictions), we will work with you to reschedule your booking or provide a full refund based on the situation.
5. Customer Support
If you have any questions or need assistance regarding our Refund and Cancellation Policy, please contact us at:
[Your Contact Information]
[Your Email Address]
[Your Phone Number]